How to Handle Conflicts with Win-Win Solution
Introduction
Managers handle problems every day. Problems are caused by conflicts. Competency in handling problems is a major competitive advantage for managers’ career advancement. The objective of this course is to facilitate participants with a structured framework and skills to identify and solve conflicts with win-win results.
Content
1. Identifying the Types of Conflict
2. Structuring Conflict in a Logical Diagram
3. Case Examples and Exercises
4. Validating Components of the Conflict Diagram
5. Finding Assumptions
6. Solving the Conflict via Breakthrough/Creative Win-Win Solutions.
Certification
Certificate of Successful Completion will be awarded to students who have achieved attendance criteria.
Fee
- Registered Professionals: Free
- Six Sigma Community Buddies /Members of SSI Partners: Free
- Others: HK$500
Language: Cantonese (supplemented with English)
Venue: Unit 1627, 16/F, Star House, No. 3 Salisbury Road, Tsim Sha Tsui, Kowloon map
CPD Credit: 2 credits
Speaker:
Ir. Dr. YK Chan, RPE, FHKIE, MBB, LS, TOCCP
Doctor of Engineering (Warwick),
Doctor of Management (IMC/SCU),
MSc in Management Science (Cranfield)
Industrial Fellow of Warwick University
Visiting Professor of Beijing Normal University
Dr. Chan leads a HK company associated with a global consultant firm, Sigma Breakthrough Technologies International (HK) Ltd. (SBTI-HK). The company serves the clients with solutions for rapid and substantial results. He is the one of founders of the Belt and Road Research Centre which offers scholarship for Belt and Road research with the University of Oxford
