How to Handle Conflicts with Win-Win Solution

How to Handle Conflicts with Win-Win Solution

Introduction

Managers handle problems every day. Problems are caused by conflicts. Competency in handling problems is a major competitive advantage for managers’ career advancement. The objective of this course is to facilitate participants with a structured framework and skills to identify and solve conflicts with win-win results.

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Effective Management and Leadership Skills for New Managers

Management Life Cycle

Introduction

This comprehensive module is designed for managers looking for practical solutions to develop operational leadership and management skills, allowing people in management position to quickly integrate competencies, in a way that feel easy and natural to them.

Target

  • Executives in a position to lead people
  • People aspiring to a management role
  • New management staff
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品牌形象的建立與專業投訴處理(啟航班)

brand management and complaint handling

工作坊簡介

機構與品牌形象的建立,是現今全球商業營運的重要課題,本課程以工作坊形式與你探討機構應如何建立適當品牌形象,品牌形象又如何維持及發展,及機構品牌如何為營商業務及員工建立互動有機的黃金三角關係。

工作坊目標

提升機構員工,對所任職機構或服務行業之品牌意識,並為投訴處理,作最優良的心態及處理準備。

課程內容

  1. 品牌形象與機構個性
  2. 品牌塑造與形象的建立
  3. 機構員工與品牌的互動
  4. 專業投訴處理:
  5. 接到投訴!甚麼辦?
  6. 接聽投訴(一)
  7. 聆聽描繪鍛鍊法(一)

Managing Project On-time Within Budget and Deliver in Full

 

Introduction

Projects are at the center of change in organizations. They are the vehicles for new product development, major process improvements, organization changes, and the like. According to the forecast make by the Deutsche Bank Research, by 2020, 25% of the world’s GDP will be created through projects. Organization development strategies therefore depend on projects for their execution making it vital that projects be carried out in the most effective way possible.

Objectives

1. To expose the problems associated with “traditional” project management
2. To find out the root causes of project management failures
3. To point out the direction how the problem be overcome
4. To have a clear idea how to manage project on-time, within budget and deliver in full

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中秋節快樂! Happy Mid-Autumn Festival!